Partnership and Local Support Unit Manager

Partnership and Local Support Unit Manager

  • Job type: Permanent, Full-time
  • Location: Vilnius
  • Application deadline: 10/08/2020

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Luminor is a contemporary, new-generation bank and financial services provider in Estonia, Latvia and Lithuania with a local understanding of its home markets and customer needs. Built on the extensive experience of the two leading Nordic banks, Nordea and DNB, Luminor is the third-largest financial services provider in the Baltic region. With its customer base of 1.3 million clients and its team of 2500 professionals, Luminor aims to become a leading financial services provider for Baltic businesses and entrepreneurial people.

This is the time full of new opportunities and chances to stand up and bring out the best of you!

Retail division is establishing Partnership & Local Support Unit, which will take our partnership relations to the next level. Thereof we are looking for a bright and talented colleague in Lithuania - Partnership and Local Support Unit Manager.

Responsibilities:

  • Implement and ensure excellent partner experience within the team
  • Implement Luminor strategy within the team and transform it into actionable outcomes
  • Enable handling incoming partner requests within agreed timeframes (SLAs)
  • Ensure excellent service delivery for partners and stakeholders
  • Establish great collaboration with main stakeholders in other business units both on local and pan-Baltic level
  • Represent Luminor in business communities and in different projects
  • Event organizing and participation for Local Sales teams (seminars, webinars, open doors)
  • Create an environment of business growth and lead the team to achieve targetset (KPI, OKR)
  • Deliver necessary projects and implement them locally
  • Plan, organize and follow up on team routines established (morning huddle, weekly meetings, 1-1 meetings etc)
  • Be a role model and develop the team members through various leadership techniques (coaching, leading virtual teams, performance management etc)
  • Monitor and control the Units work quality
  • Ensure following all necessary regulations, processes and procedures
  • Ensure efficient staffing of the team through selecting and de-selecting team members and building a high performing team

Aditionaly:
The aim of this role is to be the key responsible for establishing new beneficial partner relations, maintaining brilliant relations with existing partners, having incoming partner sales leads handled and efficient trainings for partners on Credit&Savings topics running. Partnership and Local Support Unit Manager will be participating in various projects, handling the Collective Mind initiative in each of the countries and local projects with the main focus on creating excellent customer experience for the partners and internal stakeholders. Partnership and Local Support Unit Manager reports directly to the Head of Lithuania Sales Department

Skills and Experience:

  • Retail business knowledge
  • Entrepreneurial mindset
  • Coaching and people development skills
  • Cross functional and cross border cooperation skills
  • Excellent project management skills
  • Excellent written and verbal Lithuanian and English

What we can offer you:

  • We offer opportunity to participate in building a winning team - to bring your experience and point of view, as well as learn and be inspired by top minds
  • We welcome you in a collaborative and supportive team with having clear focus and curiosity
  • We offer dynamic working environment with interesting challenges
  • We offer you varied opportunities for your professional and personal development and growth
  • A salary range for this position at 2300-4100 EUR (Gross*), which is to be determined depending on the level of experience and competencies of the selected candidate

For more information please contact Giedre Blazgiene: Giedre.Blazgiene@luminorgroup.com and Madara.Alksne@luminorgroup.com (responsible HR).