IT Application support specialist

Join the Luminor team to build a contemporary and entrepreneurial organization!

IT Application support specialist

  • Job type: ,
  • Location: Vilnius
  • Application deadline: 31/05/2019

Pieteikties

Key responsibilities:

  • Standard manual and scheduled procedure execution and monitoring in various systems and environments;
  • Onboarding new procedures from projects and another teams, onboarded procedure documentation preparation, giving proposals for procedures improvement and optimization;
  • Active infrastructure and logical event monitoring in various monitoring tools/systems;
  • Initial issue evaluation(1st level) and acting according prepared and agreed instructions;
  • Interaction with higher level solution specialists and developers (2’nd level and 3’rd level support) in issue resolution and instruction preparation;
  • Basic monitoring instruments (Alerts, dashboards etc.) configurations;
  • Focus on continual service improvement through identifying enhancements to current processes and procedures, proactive learning, sharing information and updating the knowledge repository to exceed customer expectations;
  • Involvement to incident, problem and change management tasks.

 Requirements:

  • Basic knowledge of infrastructural platforms (Window; unix ectr.);
  • Basic knowledge in data structures of Oracle, MS DB’s;
  • Experience in monitoring teams and solutions (Zabbix, Nagios, Xymon) would be an advantage;
  • Excellent telephone and email manner;
  • Keen to details;
  • Ability to work in shifts;
  • Good level of Lithuanian and English spoken and written communication;
  • Initiative and high-level of responsibility;
  • Teamwork;
  • Analytical thinking plus listening skills to identify the problem and the right solution;
  • Collaborative mindset and respect to other cultures;
  • Clear and detail issue providing ability;
  • End to end service orientation.

WE OFFER YOU

  • Competitive benefits package;
  • Positive and professional work environment;
  • Supportive, cooperative and empowered team;
  • Constantly changing environment;
  • Possibility to seek for your career peeks.

For more information please contact: